Yeah an honest answer is rarely the wrong route to go. When my I_m the grandma witch it_s like a normal grandma but more magical shirt had to be PTS, my vet stayed open later so that my dad could leave work and come say good bye to her with me (it was sudden, not preplanned so he didn’t know the last moment he spent with her was the last). I respected her endlessly for that. When I moved, I drove the two hours to still see that vet. And I started using a vet here because of how kind they were when I lost a pet at an emergency animal hospital visit. This has been very important to me, and I wouldn’t personally want a vet that rushed me or being harsh at a time like that. I would be very grateful for being warned of this
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I would want to know about bedside manner when choosing a vet. It’s certainly the vet’s right to prioritize their I_m the grandma witch it_s like a normal grandma but more magical shirt and their staff’s, just like it’s fine for your friend to have no problem with that in a vet. But it’s also fine to prefer a more tactful vet. I personally would not use that vet, because I like having a vet who takes the time to have a personal investment in my animals. Be aware that these vets may be a little more expensive because they take fewer patients, but I have always found the trade-off to be much better flexibility and quality of care.