If any one ever worked at an airline cs desk you would realize this isn’t easy. Anytime you cancel a Funny Halloween Poop Emoji – Poop Troop Witch Ghost Pumpkin shirt or take someone off they have a wedding or a funeral or a dying someone. That’s everyone’s lie and it screws the true cases over. People literally get on planes and then cancel their tickets on their phones.

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The agency clearly messed up by voiding the ticket. They could have checked the Funny Halloween Poop Emoji – Poop Troop Witch Ghost Pumpkin shirt for the change. But United could have been compassionate and help this woman out, maybe even deciding to fly her for free. I mean they had the power and choice to be decent. That seat was technically free for them to do whatever they wanted with it. They failed. What a waste. I feel for this woman who will never be able to get back what she lost. United is to blame for their lack of care.