I don’t understand how you think business is responsible for a situation that has nothing to Iron Maiden Halloween Skull shirt with said business. I understand how you’re emotionally compelled, but not logically. That seat clearly was open. Maybe it because they do not care about their customers and they could sell it for more to someone on standby. Maybe it’s because they are not held accountable for their actions.
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As a company, they have an obligation to understand policies for their customers and Iron Maiden Halloween Skull shirt them properly. They also should have offered her a chance to repurchase the ticket or given her another seat on the flight they forced her off because of their mistake. I can see how, emotionally, you wouldn’t have a problem here but not logically.